{"count":33,"next_page":"https://support.megabonanza.com/api/v2/help_center/en-us/articles.json?page=2&per_page=30","page":1,"page_count":2,"per_page":30,"previous_page":null,"articles":[{"id":37005532750873,"url":"https://megabonanza.zendesk.com/api/v2/help_center/en-us/articles/37005532750873.json","html_url":"https://support.megabonanza.com/hc/en-us/articles/37005532750873-How-can-I-get-free-Gold-Coins","author_id":36267387595033,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":109,"vote_count":189,"section_id":37004390295577,"created_at":"2024-08-29T03:45:02Z","updated_at":"2026-08-22T08:59:40Z","name":"How can I get free Gold Coins?","title":"How can I get free Gold Coins?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-08-29T03:45:49Z","user_segment_id":null,"permission_group_id":31521782208665,"content_tag_ids":[],"label_names":[],"body":"

Here are some ways to earn free Gold Coins and enjoy more on MegaBonanza.com:

\n"},{"id":37005314099481,"url":"https://megabonanza.zendesk.com/api/v2/help_center/en-us/articles/37005314099481.json","html_url":"https://support.megabonanza.com/hc/en-us/articles/37005314099481-How-do-I-Refer-a-Friend","author_id":36267387595033,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":6,"vote_count":22,"section_id":37004390295577,"created_at":"2024-08-29T03:39:59Z","updated_at":"2026-08-28T04:05:02Z","name":"How do I ‘Refer-a-Friend’?","title":"How do I ‘Refer-a-Friend’?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-08-29T03:40:09Z","user_segment_id":null,"permission_group_id":31521782208665,"content_tag_ids":[],"label_names":[],"body":"

To refer a friend to MegaBonanza.com and earn free rewards, go to our website and click the 'Refer a Friend' button in the menu.

\n

You’ll receive a unique link that you can copy by clicking the \"Copy Link\" button and share with your friends.

\n

Make sure your friends sign up using your unique link so that we can credit your account.

\n

For more information, please check our Terms of Service.

"},{"id":37005225965721,"url":"https://megabonanza.zendesk.com/api/v2/help_center/en-us/articles/37005225965721.json","html_url":"https://support.megabonanza.com/hc/en-us/articles/37005225965721-Will-my-free-Gold-Coins-eventually-expire","author_id":36267387595033,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":12,"vote_count":18,"section_id":37004390295577,"created_at":"2024-08-29T03:38:38Z","updated_at":"2026-08-19T06:16:14Z","name":"Will my free Gold Coins eventually expire?","title":"Will my free Gold Coins eventually expire?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-08-29T03:38:41Z","user_segment_id":null,"permission_group_id":31521782208665,"content_tag_ids":[],"label_names":[],"body":"

Our free Gold Coins are valid for 60 days from your last login.

\n

If there is no activity on your MegaBonanza.com account for 60 days, your free Gold Coins will automatically expire.

\n

For more information, please check our Terms of Service.

"},{"id":37004749663257,"url":"https://megabonanza.zendesk.com/api/v2/help_center/en-us/articles/37004749663257.json","html_url":"https://support.megabonanza.com/hc/en-us/articles/37004749663257-When-will-my-account-be-credited-with-the-envelopes","author_id":36267387595033,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-7,"vote_count":47,"section_id":37004390295577,"created_at":"2024-08-29T03:27:11Z","updated_at":"2026-08-22T14:10:55Z","name":"When will my account be credited with the envelopes?","title":"When will my account be credited with the envelopes?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-08-29T03:27:18Z","user_segment_id":null,"permission_group_id":31521782208665,"content_tag_ids":[],"label_names":[],"body":"

Once we receive your envelopes, we'll need to manually credit your account.

\n

Due to high volumes, this process may take up to 3 months.

\n

We appreciate your patience as we work to improve efficiency.

\n

If you have any questions about your envelopes, please reach out to our Customer Support team.

"},{"id":37004737085977,"url":"https://megabonanza.zendesk.com/api/v2/help_center/en-us/articles/37004737085977.json","html_url":"https://support.megabonanza.com/hc/en-us/articles/37004737085977-What-are-the-welcome-rewards-for-new-players","author_id":36267387595033,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":52,"vote_count":118,"section_id":37004390295577,"created_at":"2024-08-29T03:25:56Z","updated_at":"2026-08-26T17:56:19Z","name":"What are the welcome rewards for new players?","title":"What are the welcome rewards for new players?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-08-29T03:25:59Z","user_segment_id":null,"permission_group_id":31521782208665,"content_tag_ids":[],"label_names":[],"body":"

As a warm welcome to the MegaBonanza.com family, we’re giving you 5,000 Gold Coins.

\n

Additionally, new players are eligible for an extra 150% bonus offer in our online store.

"},{"id":37004656052761,"url":"https://megabonanza.zendesk.com/api/v2/help_center/en-us/articles/37004656052761.json","html_url":"https://support.megabonanza.com/hc/en-us/articles/37004656052761-My-friend-received-free-Gold-Coins-but-I-haven-t-How-can-I-obtain-mine","author_id":36267387595033,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":2,"vote_count":14,"section_id":37004390295577,"created_at":"2024-08-29T03:24:30Z","updated_at":"2026-07-09T18:13:59Z","name":"My friend received free Gold Coins, but I haven’t. How can I obtain mine?","title":"My friend received free Gold Coins, but I haven’t. How can I obtain mine?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-08-29T03:24:33Z","user_segment_id":null,"permission_group_id":31521782208665,"content_tag_ids":[],"label_names":[],"body":"

We apologize that you didn’t receive the same promotion as your friend.

\n

Please note that our promotions are personalized, so keep an eye out for future offers that are tailored specifically for you.

"},{"id":37004588898457,"url":"https://megabonanza.zendesk.com/api/v2/help_center/en-us/articles/37004588898457.json","html_url":"https://support.megabonanza.com/hc/en-us/articles/37004588898457-What-rewards-do-I-get-for-referring-a-friend-and-when-will-I-be-able-to-claim-them","author_id":36267387595033,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":5,"vote_count":27,"section_id":37004390295577,"created_at":"2024-08-29T03:22:31Z","updated_at":"2026-08-28T04:05:23Z","name":"What rewards do I get for referring a friend, and when will I be able to claim them?","title":"What rewards do I get for referring a friend, and when will I be able to claim them?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-08-29T03:22:44Z","user_segment_id":null,"permission_group_id":31521782208665,"content_tag_ids":[],"label_names":[],"body":"

Thank you for referring your friend to us!

\n

Your account will be automatically credited for the refer-a-friend promotion if these conditions are met:

\n

- Your friend signed up on MegaBonanza.com using your unique link.
- Your friend purchased Gold Coins.

\n

For more information, please check our Terms of Service. If you haven't received your reward or think there’s an issue with the credit, please reach out to our Customer Support team.

\n

When submitting a request, choose \"Promotional Queries\" from the dropdown menu on the Submit a Request form and include:

\n

- Your friend's full name
- Their email address
- The date they registered

"},{"id":32446665376793,"url":"https://megabonanza.zendesk.com/api/v2/help_center/en-us/articles/32446665376793.json","html_url":"https://support.megabonanza.com/hc/en-us/articles/32446665376793-What-is-the-minimum-age-to-play-at-MegaBonanza-com","author_id":31358296760857,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":17,"vote_count":29,"section_id":31522137142553,"created_at":"2024-05-14T06:06:10Z","updated_at":"2026-08-27T06:50:53Z","name":"What is the minimum age to play at MegaBonanza.com?","title":"What is the minimum age to play at MegaBonanza.com?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-06-02T02:30:12Z","user_segment_id":null,"permission_group_id":31521782208665,"content_tag_ids":[],"label_names":[],"body":"

Here at MegaBonanza, we're committed to providing a safe and responsible gaming environment. To participate, you must be 21 years of age or older and a resident of the United States, with the exception of Alabama, California, Connecticut, Delaware, Idaho, Kentucky, Louisiana, Maine, Maryland, Michigan, Montana, New Jersey, Nevada, New York, Tennessee, Indiana, the State of Washington or West Virginia

 

For more information, please refer to our Terms of Service. We're here to ensure your gaming experience is enjoyable and compliant with all regulations.

"},{"id":32445783417497,"url":"https://megabonanza.zendesk.com/api/v2/help_center/en-us/articles/32445783417497.json","html_url":"https://support.megabonanza.com/hc/en-us/articles/32445783417497-How-do-I-troubleshoot-errors","author_id":31358296760857,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-13,"vote_count":27,"section_id":31522106510489,"created_at":"2024-05-14T05:49:16Z","updated_at":"2026-08-25T16:21:04Z","name":"How do I troubleshoot errors?","title":"How do I troubleshoot errors?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-05-14T05:54:50Z","user_segment_id":null,"permission_group_id":31521782208665,"content_tag_ids":[],"label_names":[],"body":"

We understand how frustrating it can be when your game starts lagging or encountering graphics issues. But don't worry, troubleshooting these problems is easier than you might think! Let's dive into it.

\n

Before we get started, please make a note of the device you’re using (PC or Mac, Android or iPhone) as well as the browser you’re using (Edge, Chrome, Firefox, etc).

\n

What’s a cache, what are cookies, why is my browser saving my history, and how do I clear them?

\n

When you visit a website, your browser caches, or saves, information so that it doesn’t have to re-download the same images and files every time you click the back button or refresh your page. It is recommended that you regularly clear your cache to help your browser run better.

\n

Cookies are files created by your browser that store information specific to you, including things like the name you regularly enter in forms or the items in your shopping cart. Cookies make it easier to use the internet, but it is also recommended that you regularly clear them to free up space and to solve problems that you may experience with some websites.

\n

Your history is a record of sites that you’ve visited. Keeping this history helps you to more easily access sites that you’ve visited before. It is recommended that you regularly clear your browser history to safeguard your privacy, especially if you’re using a shared device.

\n

Follow these instructions to clear your cache, cookies, and history.

\n

Note: if you’re not sure what type of browser you’re using, click the help button at the top of your window and then select About.

"},{"id":32444230105625,"url":"https://megabonanza.zendesk.com/api/v2/help_center/en-us/articles/32444230105625.json","html_url":"https://support.megabonanza.com/hc/en-us/articles/32444230105625-Which-documents-are-required-to-verify-my-account","author_id":31358296760857,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":73,"vote_count":179,"section_id":31521758605337,"created_at":"2024-05-14T05:17:36Z","updated_at":"2026-08-21T18:40:08Z","name":"Which documents are required to verify my account?","title":"Which documents are required to verify my account?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-05-14T05:17:36Z","user_segment_id":null,"permission_group_id":31521782208665,"content_tag_ids":[],"label_names":[],"body":"

To complete your MegaBonanza.com account verifications, please supply us with the following:

\n

GOVERNMENT-ISSUED ID

\n

You can submit a government-issued photo ID such as State/National ID, Passport or Driving License. We'll also ask for a quick selfie to ensure that it's you submitting the document.

\n

 

\n

PROOF OF ADDRESS

\n

We need to verify where you live, this can be with a utility/phone bill or with a bank statement. For a speedy verification, please ensure:

\n\n

The easiest way to verify your account is by sending us your ID along with your latest bank statement. Rest assured that your personal data is completely secure.

\n

Visit our Verification page and follow the prompts to submit your document

"},{"id":32439282237721,"url":"https://megabonanza.zendesk.com/api/v2/help_center/en-us/articles/32439282237721.json","html_url":"https://support.megabonanza.com/hc/en-us/articles/32439282237721-How-do-I-sign-up-to-MegaBonanza","author_id":31358296760857,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":43,"vote_count":123,"section_id":31521758695449,"created_at":"2024-05-14T03:37:38Z","updated_at":"2026-08-28T16:39:40Z","name":"How do I sign up to MegaBonanza?","title":"How do I sign up to MegaBonanza?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-01-13T08:54:23Z","user_segment_id":null,"permission_group_id":31521782208665,"content_tag_ids":[],"label_names":[],"body":"

Creating your MegaBonanza account is quick and easy.
 

1. Sign up using this link or click ‘Sign Up’ 

2. Google: When you’re logged in to Google, choose this option and select the account you want to use. Enter your name, check the box to confirm the Terms of Service, and press continue to create your account.

3. Email: To sign up with your email, enter your name, surname, date of birth, select your state, type your email address, and create a password. Confirm that you’re over 21 years old and do not reside in a prohibited state by accepting the Terms of Service. 


For more details on how we use your information, check out our Privacy Policy or visit our Terms of Service page.

"},{"id":32446953374361,"url":"https://megabonanza.zendesk.com/api/v2/help_center/en-us/articles/32446953374361.json","html_url":"https://support.megabonanza.com/hc/en-us/articles/32446953374361-Can-I-play-MegaBonanza-com-casino-style-games-for-free","author_id":31358296760857,"comments_disabled":true,"draft":false,"promoted":false,"position":1,"vote_sum":51,"vote_count":81,"section_id":31522137142553,"created_at":"2024-05-14T06:11:08Z","updated_at":"2026-08-26T20:21:27Z","name":"Can I play MegaBonanza.com casino-style games for free?","title":"Can I play MegaBonanza.com casino-style games for free?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-05-14T06:11:08Z","user_segment_id":null,"permission_group_id":31521782208665,"content_tag_ids":[],"label_names":[],"body":"

Absolutely! At MegaBonanza.com, we offer hundreds of games for you to enjoy, completely free, forever! So dive in and have fun exploring all the exciting options we have to offer. 

"},{"id":32446210781337,"url":"https://megabonanza.zendesk.com/api/v2/help_center/en-us/articles/32446210781337.json","html_url":"https://support.megabonanza.com/hc/en-us/articles/32446210781337-My-game-was-interrupted-or-is-frozen-what-should-I-do","author_id":31358296760857,"comments_disabled":true,"draft":false,"promoted":false,"position":1,"vote_sum":-8,"vote_count":16,"section_id":31522106510489,"created_at":"2024-05-14T05:58:20Z","updated_at":"2026-08-14T10:44:20Z","name":"My game was interrupted or is frozen, what should I do?","title":"My game was interrupted or is frozen, what should I do?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-05-14T05:58:20Z","user_segment_id":null,"permission_group_id":31521782208665,"content_tag_ids":[],"label_names":[],"body":"

Don't worry, we've got you covered! Our system is designed to ensure that any actions you took in your game before it froze will be completed.

\n

If your game became unresponsive due to an unexpected error, such as a loss of connection, simply try refreshing your browser. You should be able to return to your game seamlessly, and any Gold Coins you've won will reflect in your account.

\n

Now, if your games are being interrupted frequently, let's take some proactive steps to address that:

\n

1. Clear your browser cache. Click below to find out how to do this on your device:

\n\n

2. Ensure that your device operating system is up to date

\n

3. Close any other open apps to free up memory

\n

4. Check that your power settings are on High Performance

\n

5. Check for overheating components in your hardware

\n

6. Turn off your anti-virus scanner while playing games

\n

Please contact our Customer Support  team if you experience consistent problems and include screenshots or details of the problem.

"},{"id":32444402026137,"url":"https://megabonanza.zendesk.com/api/v2/help_center/en-us/articles/32444402026137.json","html_url":"https://support.megabonanza.com/hc/en-us/articles/32444402026137-How-do-I-verify-my-account","author_id":31358296760857,"comments_disabled":true,"draft":false,"promoted":false,"position":1,"vote_sum":28,"vote_count":228,"section_id":31521758605337,"created_at":"2024-05-14T05:20:23Z","updated_at":"2026-08-28T14:43:07Z","name":"How do I verify my account?","title":"How do I verify my account?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-05-14T05:21:06Z","user_segment_id":null,"permission_group_id":31521782208665,"content_tag_ids":[],"label_names":[],"body":"

It’s easy to verify your MegaBonanza.com account!

\n

Just click here to visit our verification page.

\n

Once you’re there, you can start uploading the necessary documents. Our team will review everything to ensure it’s all correct, and then we’ll send you an email to confirm that your account is verified.

\n

If you encounter any issues or have questions during the verification process, don’t hesitate to contact our Customer Support team. We’re here to help you every step of the way!

"},{"id":32443049805081,"url":"https://megabonanza.zendesk.com/api/v2/help_center/en-us/articles/32443049805081.json","html_url":"https://support.megabonanza.com/hc/en-us/articles/32443049805081-How-do-I-purchase-Gold-Coins","author_id":31358296760857,"comments_disabled":true,"draft":false,"promoted":false,"position":1,"vote_sum":3,"vote_count":33,"section_id":31522120129433,"created_at":"2024-05-14T04:55:33Z","updated_at":"2026-08-26T08:08:19Z","name":"How do I purchase Gold Coins?","title":"How do I purchase Gold Coins?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-05-14T04:56:36Z","user_segment_id":null,"permission_group_id":31521782208665,"content_tag_ids":[],"label_names":[],"body":"

You'll be playing in no time! To purchase coins, simply follow these steps:

\n\n

Once the transaction is successful, go back to the MegaBonanza.com game lobby. Your coins will then reflect in your account, and you can start playing.

\n

It's as easy as that! If you have any questions along the way, feel free to reach out to us for assistance. 

"},{"id":32439587647129,"url":"https://megabonanza.zendesk.com/api/v2/help_center/en-us/articles/32439587647129.json","html_url":"https://support.megabonanza.com/hc/en-us/articles/32439587647129-How-do-I-update-my-login-details","author_id":31358296760857,"comments_disabled":true,"draft":false,"promoted":false,"position":1,"vote_sum":24,"vote_count":112,"section_id":31521758695449,"created_at":"2024-05-14T03:44:09Z","updated_at":"2026-08-25T16:20:09Z","name":"How do I update my login details?","title":"How do I update my login details?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-09-10T09:08:26Z","user_segment_id":null,"permission_group_id":31521782208665,"content_tag_ids":[],"label_names":[],"body":"

If you’d like to change the email address associated with your account, just get in touch with our Customer Support team.

\n

Please provide us with your current email address, the new email address you want to use, and a brief explanation of why you need to make this change. We’ll take care of the rest!

\n

If you signed up using your Google account you’ll need to update your email address directly through those services.

\n

Our Customer Support team will reach out to you to confirm the next steps. We’re here to help!

"},{"id":32447060895513,"url":"https://megabonanza.zendesk.com/api/v2/help_center/en-us/articles/32447060895513.json","html_url":"https://support.megabonanza.com/hc/en-us/articles/32447060895513-Can-I-play-from-my-smartphone","author_id":31358296760857,"comments_disabled":true,"draft":false,"promoted":false,"position":2,"vote_sum":18,"vote_count":26,"section_id":31522137142553,"created_at":"2024-05-14T06:13:16Z","updated_at":"2026-08-27T04:29:55Z","name":"Can I play from my smartphone?","title":"Can I play from my smartphone?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-05-14T06:13:16Z","user_segment_id":null,"permission_group_id":31521782208665,"content_tag_ids":[],"label_names":[],"body":"

Yes, you got it! Enjoy playing all our fantastic games right from your smartphone, just like you would on any other device.

\n

Simply open your browser and visit www.megabonanza.com. And remember, for the best possible experience, always play in portrait mode.

\n

Get ready to dive into a world of gaming fun, right from the palm of your hand!

"},{"id":32446285245209,"url":"https://megabonanza.zendesk.com/api/v2/help_center/en-us/articles/32446285245209.json","html_url":"https://support.megabonanza.com/hc/en-us/articles/32446285245209-How-do-I-contact-Customer-Support","author_id":31358296760857,"comments_disabled":true,"draft":false,"promoted":false,"position":2,"vote_sum":-54,"vote_count":120,"section_id":31522106510489,"created_at":"2024-05-14T06:00:01Z","updated_at":"2026-08-25T03:29:23Z","name":"How do I contact Customer Support?","title":"How do I contact Customer Support?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-07-23T03:23:35Z","user_segment_id":null,"permission_group_id":31521782208665,"content_tag_ids":[],"label_names":[],"body":"

Our friendly Customer Support team is here to help.

\n

Please click here to get in touch with us. 

"},{"id":32443189894425,"url":"https://megabonanza.zendesk.com/api/v2/help_center/en-us/articles/32443189894425.json","html_url":"https://support.megabonanza.com/hc/en-us/articles/32443189894425-How-much-do-Gold-Coins-cost","author_id":31358296760857,"comments_disabled":true,"draft":false,"promoted":false,"position":2,"vote_sum":3,"vote_count":9,"section_id":31522120129433,"created_at":"2024-05-14T04:57:57Z","updated_at":"2026-08-26T18:40:41Z","name":"How much do Gold Coins cost?","title":"How much do Gold Coins cost?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-05-14T04:58:58Z","user_segment_id":null,"permission_group_id":31521782208665,"content_tag_ids":[],"label_names":[],"body":"

Please view the many different Gold Coin packages on our online store starting as low as $1.99 and ranging up to $299.99.

"},{"id":32439889470361,"url":"https://megabonanza.zendesk.com/api/v2/help_center/en-us/articles/32439889470361.json","html_url":"https://support.megabonanza.com/hc/en-us/articles/32439889470361-I-can-t-create-an-account","author_id":31358296760857,"comments_disabled":true,"draft":false,"promoted":false,"position":2,"vote_sum":7,"vote_count":33,"section_id":31521758695449,"created_at":"2024-05-14T03:50:16Z","updated_at":"2026-08-16T05:22:44Z","name":"I can’t create an account","title":"I can’t create an account","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-05-14T03:57:05Z","user_segment_id":null,"permission_group_id":31521782208665,"content_tag_ids":[],"label_names":[],"body":"

If your registration at MegaBonanza.com is unsuccessful, please check the following:

\n\n

Kindly visit our Terms of Service to check the states where our services are unavailable. If you have any doubts or need further information, please contact our Customer Support team, who are always happy to assist.

"},{"id":32447149424793,"url":"https://megabonanza.zendesk.com/api/v2/help_center/en-us/articles/32447149424793.json","html_url":"https://support.megabonanza.com/hc/en-us/articles/32447149424793-Can-I-play-from-anywhere","author_id":31358296760857,"comments_disabled":true,"draft":false,"promoted":false,"position":3,"vote_sum":14,"vote_count":20,"section_id":31522137142553,"created_at":"2024-05-14T06:15:48Z","updated_at":"2026-07-31T07:10:10Z","name":"Can I play from anywhere?","title":"Can I play from anywhere?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-06-02T02:25:05Z","user_segment_id":null,"permission_group_id":31521782208665,"content_tag_ids":[],"label_names":[],"body":"

Absolutely! You can enjoy our games from various locations across the United States of America. However, please note that our services are not available in Alabama, California, Connecticut, Delaware, Idaho, Kentucky, Louisiana, Maine, Maryland, Michigan, Montana, New Jersey, Nevada, New York, Tennessee, Indiana, the State of Washington or West Virginia

 

You can access our games from 32 US states and the District of Columbia, including:

 

Alaska, Arizona, Arkansas, Colorado, Florida, Georgia, Hawaii, Illinois, Iowa, Kansas, Massachusetts, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Texas, Utah, Vermont, Virginia, Wisconsin and Wyoming.

 

For more information, please refer to our Terms of Service. We want to ensure that you have the best possible gaming experience while staying compliant with regulations.

"},{"id":32443320996761,"url":"https://megabonanza.zendesk.com/api/v2/help_center/en-us/articles/32443320996761.json","html_url":"https://support.megabonanza.com/hc/en-us/articles/32443320996761-How-do-I-cancel-or-dispute-a-recent-payment","author_id":31358296760857,"comments_disabled":true,"draft":false,"promoted":false,"position":3,"vote_sum":-15,"vote_count":31,"section_id":31522120129433,"created_at":"2024-05-14T05:00:42Z","updated_at":"2026-08-15T00:10:53Z","name":"How do I cancel or dispute a recent payment?","title":"How do I cancel or dispute a recent payment?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-05-14T05:00:42Z","user_segment_id":null,"permission_group_id":31521782208665,"content_tag_ids":[],"label_names":[],"body":"

We've recently become aware of some players considering submitting disputes on recent payments, but it's crucial to understand the potential consequences involved.

\n

Making fraudulent disputes or chargebacks can lead to serious repercussions, including potential criminal prosecution if the case is escalated to local law enforcement.

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Our Fraud and Security team diligently investigates any such disputes. We're obligated to report players engaging in fraudulent activity to local law enforcement.

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Furthermore, players who submit fraudulent disputes or chargebacks risk being blacklisted with major US credit bureaus like TransUnion, Equifax, and Experian. This can result in negative credit ratings, impacting your ability to apply for new bank accounts, mortgages, credit cards, or even leading to the closure of existing bank accounts.

\n

We urge you to safeguard your own best interests by understanding the severe consequences associated with making fraudulent disputes and chargebacks. If you have any questions or concerns, please don't hesitate to reach out to us. We're here to help ensure a fair and secure gaming environment for all our players.

"},{"id":32440170024857,"url":"https://megabonanza.zendesk.com/api/v2/help_center/en-us/articles/32440170024857.json","html_url":"https://support.megabonanza.com/hc/en-us/articles/32440170024857-I-can-t-login-to-my-account","author_id":31358296760857,"comments_disabled":true,"draft":false,"promoted":false,"position":3,"vote_sum":-54,"vote_count":188,"section_id":31521758695449,"created_at":"2024-05-14T03:56:39Z","updated_at":"2026-08-22T02:51:44Z","name":"I can't login to my account","title":"I can't login to my account","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-05-14T03:56:39Z","user_segment_id":null,"permission_group_id":31521782208665,"content_tag_ids":[],"label_names":[],"body":"

If you're having trouble accessing your account, please check these possible issues:

\n\n

If none of these are causing the issue, please contact our Customer Support  team, who will be happy to help you regain access to your account.

"},{"id":32447285182361,"url":"https://megabonanza.zendesk.com/api/v2/help_center/en-us/articles/32447285182361.json","html_url":"https://support.megabonanza.com/hc/en-us/articles/32447285182361-What-is-game-volatility","author_id":31358296760857,"comments_disabled":true,"draft":false,"promoted":false,"position":4,"vote_sum":57,"vote_count":125,"section_id":31522137142553,"created_at":"2024-05-14T06:18:11Z","updated_at":"2026-08-24T06:32:52Z","name":"What is ‘game volatility’?","title":"What is ‘game volatility’?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-05-14T06:18:11Z","user_segment_id":null,"permission_group_id":31521782208665,"content_tag_ids":[],"label_names":[],"body":"

Let's talk about volatility, also known as 'variance'. It's all about understanding the risk associated with a game and what you can expect in terms of winning.

\n

High-volatility games tend to offer bigger wins but less frequently. If you're someone who enjoys the thrill of taking risks and going for those substantial jackpots, then high-volatility games might be right up your alley.

\n

On the other hand, low-volatility games provide smaller wins but more frequently. If you prefer a more steady and cautious approach, aiming for consistent smaller wins over time, then low-volatility games could be your preference.

\n

Now, if you're looking for a middle ground, medium-volatility games offer a balanced compromise between the two extremes.

\n

So, whether you're a risk-taker, a steady player, or somewhere in between, there's a game volatility level just right for you! 

"},{"id":32443528758169,"url":"https://megabonanza.zendesk.com/api/v2/help_center/en-us/articles/32443528758169.json","html_url":"https://support.megabonanza.com/hc/en-us/articles/32443528758169-My-purchase-didn-t-go-through-what-should-I-do","author_id":31358296760857,"comments_disabled":true,"draft":false,"promoted":false,"position":4,"vote_sum":-15,"vote_count":31,"section_id":31522120129433,"created_at":"2024-05-14T05:03:32Z","updated_at":"2026-08-27T23:33:46Z","name":"My purchase didn’t go through, what should I do?","title":"My purchase didn’t go through, what should I do?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-07-23T03:19:16Z","user_segment_id":null,"permission_group_id":31521782208665,"content_tag_ids":[],"label_names":[],"body":"

Oh no! Let's troubleshoot together. First, try refreshing your browser. That usually does the trick.

\n

If refreshing your browser didn’t work and you still can’t see your purchase, don't worry. Just reach out to our Support team by clicking here. When you do, make sure to provide the following information:

\n\n

We're here to help, so don't hesitate to get in touch!

"},{"id":32441952783641,"url":"https://megabonanza.zendesk.com/api/v2/help_center/en-us/articles/32441952783641.json","html_url":"https://support.megabonanza.com/hc/en-us/articles/32441952783641-How-to-reset-my-password","author_id":31358296760857,"comments_disabled":true,"draft":false,"promoted":false,"position":4,"vote_sum":6,"vote_count":30,"section_id":31521758695449,"created_at":"2024-05-14T04:31:41Z","updated_at":"2026-08-16T12:12:20Z","name":"How to reset my password?","title":"How to reset my password?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-05-14T04:31:41Z","user_segment_id":null,"permission_group_id":31521782208665,"content_tag_ids":[],"label_names":[],"body":"

If you have forgotten your password, please don't stress. Here’s how to reset it at MegaBonanza.com:

\n\n

Still need help? Reach out to our Customer Support  team, and we'll be happy to assist!

"},{"id":32447389292441,"url":"https://megabonanza.zendesk.com/api/v2/help_center/en-us/articles/32447389292441.json","html_url":"https://support.megabonanza.com/hc/en-us/articles/32447389292441-What-is-the-Player-Safety-Policy-Self-Exclusion","author_id":31358296760857,"comments_disabled":true,"draft":false,"promoted":false,"position":5,"vote_sum":5,"vote_count":19,"section_id":31522137142553,"created_at":"2024-05-14T06:20:15Z","updated_at":"2026-08-23T11:30:01Z","name":"What is the Player Safety Policy? (Self-Exclusion)","title":"What is the Player Safety Policy? (Self-Exclusion)","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-02-03T02:08:34Z","user_segment_id":null,"permission_group_id":31521782208665,"content_tag_ids":[],"label_names":[],"body":"

Please note that MegaBonanza is intended for entertainment purposes only.

Gold Coins cannot be redeemed for real money or any real-world goods.

For more information, please visit our Player Safety Page.

"},{"id":32443752098969,"url":"https://megabonanza.zendesk.com/api/v2/help_center/en-us/articles/32443752098969.json","html_url":"https://support.megabonanza.com/hc/en-us/articles/32443752098969-I-made-a-purchase-but-I-didn-t-get-my-free-Gold-Coins-What-should-I-do","author_id":31358296760857,"comments_disabled":true,"draft":false,"promoted":false,"position":5,"vote_sum":-15,"vote_count":21,"section_id":31522120129433,"created_at":"2024-05-14T05:08:01Z","updated_at":"2026-08-08T21:54:15Z","name":"I made a purchase but I didn’t get my free Gold Coins. What should I do?","title":"I made a purchase but I didn’t get my free Gold Coins. What should I do?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-05-14T05:08:01Z","user_segment_id":null,"permission_group_id":31521782208665,"content_tag_ids":[],"label_names":[],"body":"

We’re sorry about the hiccup, but we’re here to help you get it sorted out.

\n

First things first, let’s double-check if your purchase did indeed come with free Gold Coins. Some of our offers include them, while others don't.

\n

If your purchase did include free Gold Coins but you haven't received them, please reach out to our Customer Support team. Make sure to provide the following details:

\n\n

You can find all this information in the email confirmation we sent you with the subject line “Your account has been credited”.

\n

Once you've gathered everything you need, click the link to get in touch with our Customer Support  team. We’re here to make things right for you!

"},{"id":32442139192473,"url":"https://megabonanza.zendesk.com/api/v2/help_center/en-us/articles/32442139192473.json","html_url":"https://support.megabonanza.com/hc/en-us/articles/32442139192473-Why-is-my-account-blocked","author_id":31358296760857,"comments_disabled":true,"draft":false,"promoted":false,"position":5,"vote_sum":-62,"vote_count":162,"section_id":31521758695449,"created_at":"2024-05-14T04:35:25Z","updated_at":"2026-08-28T12:00:29Z","name":"Why is my account blocked?","title":"Why is my account blocked?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-05-14T04:35:25Z","user_segment_id":null,"permission_group_id":31521782208665,"content_tag_ids":[],"label_names":[],"body":"

If your account is blocked, please make sure that you’ve entered the correct email address and password.

\n

For your safety, your account will be temporarily blocked for 30 minutes if you enter your password incorrectly more than five times in a row.

\n

If we believe that you have used our service unlawfully or improperly, we reserve the right to limit, suspend, terminate, modify, or delete your user account and/or access to the service. If requested, we can also lock your account for you.

\n

If this does not resolve the issue, please contact our Customer Support team and provide as much detail as possible. We’re here to help!

"},{"id":32443879584409,"url":"https://megabonanza.zendesk.com/api/v2/help_center/en-us/articles/32443879584409.json","html_url":"https://support.megabonanza.com/hc/en-us/articles/32443879584409-I-was-charged-twice-what-should-I-do","author_id":31358296760857,"comments_disabled":true,"draft":false,"promoted":false,"position":6,"vote_sum":-2,"vote_count":6,"section_id":31522120129433,"created_at":"2024-05-14T05:10:48Z","updated_at":"2026-07-24T08:28:26Z","name":"I was charged twice, what should I do?","title":"I was charged twice, what should I do?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-07-23T03:20:05Z","user_segment_id":null,"permission_group_id":31521782208665,"content_tag_ids":[],"label_names":[],"body":"

Oh no! Let’s get this sorted out for you right away!

\n

First, could you please provide us with some information? You can do that by submitting a form through this link.

\n

Here’s what we need:

\n\n

Once you’ve sent these details to our team, we’ll jump into action to get this sorted out for you as soon as possible. We appreciate your patience!

"}],"sort_by":"position","sort_order":"asc"}