Help Center

My Account

• How do I sign up to MegaBonanza?
• How do I update my login details?
• I can’t create an account
• I can't login to my account
• How to reset my password?
• Why is my account blocked?

See all 9 articles

Verification

• Which documents are required to verify my account?
• How do I verify my account?

Purchase

• How do I purchase Gold Coins?
• How much do Gold Coins cost?
• How do I cancel or dispute a recent payment?
• My purchase didn’t go through, what should I do?
• I made a purchase but I didn’t get my free Gold Coins. What should I do?
• I was charged twice, what should I do?

Technical Concerns

• How do I troubleshoot errors?
• My game was interrupted or is frozen, what should I do?
• How do I contact Customer Support?

Social Gaming

• What is the minimum age to play at MegaBonanza.com?
• Can I play MegaBonanza.com casino-style games for free?
• Can I play from my smartphone?
• Can I play from anywhere?
• What is ‘game volatility’?
• What is the Player Safety Policy? (Self-Exclusion)

Promotions

• What rewards do I get for referring a friend, and when will I be able to claim them?
• My friend received free Gold Coins, but I haven’t. How can I obtain mine?
• What are the welcome rewards for new players?
• When will my account be credited with the envelopes?
• Will my free Gold Coins eventually expire?
• How do I ‘Refer-a-Friend’?

See all 7 articles