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  1. Help Center
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Help Center

My Account

  • How do I sign up to MegaBonanza?
  • How do I update my login details?
  • I can’t create an account
  • I can't login to my account
  • How to reset my password?
  • Why is my account blocked?
See all 9 articles

Verification

  • Which documents are required to verify my account?
  • How do I verify my account?

Purchase

  • Who is B2Service?
  • How do I purchase Gold Coins?
  • How much do Gold Coins cost?
  • How do I cancel or dispute a recent payment?
  • My purchase didn’t go through, what should I do?
  • I made a purchase but I didn’t get my free Gold Coins. What should I do?
See all 7 articles

Technical Concerns

  • How do I troubleshoot errors?
  • My game was interrupted or is frozen, what should I do?
  • How do I contact Customer Support?

Social Gaming

  • What is the minimum age to play at MegaBonanza.com?
  • Can I play MegaBonanza.com casino-style games for free?
  • Can I play from my smartphone?
  • Can I play from anywhere?
  • What is ‘game volatility’?
  • What is the Responsible Social Gameplay Policy? (Self-exclusion)

Promotions

  • How can I get free Gold Coins?
  • How do I ‘Refer-a-Friend’?
  • Will my free Gold Coins eventually expire?
  • When will my account be credited with the envelopes?
  • What are the welcome rewards for new players?
  • My friend received free Gold Coins, but I haven’t. How can I obtain mine?
See all 7 articles
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